Return Policies

Return Policy

At KIKILUNA BEAUTY, we are committed to providing high-quality beauty products. Please review our return policy below:

Non-Returnable Items:

• Fragrances: We do not accept returns or offer refunds for any fragrance products.
• Opened Products: Any items that have been opened or used are not eligible for return or refund.

Returnable Items:

• Unopened and unused products can be returned within 30 days of purchase.
• Items must be in their original packaging and condition.

Return Process:

1. Contact our customer service team at Kikilunabeauty8@gmail.com to initiate a return.
2. Provide your order number and reason for return.
3. Once your return is approved, you will receive instructions on how to send the item back to us.

Refunds:

• Refunds will be processed to the original payment method within 10 business days of receiving the returned item.
• Shipping fees are non-refundable.

Exchanges:

• We currently do not offer exchanges. If you need a different product, please return the original item (if eligible) and place a new order.

Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will arrange for a replacement or refund.

If you have any questions about our return policy, please reach out to our customer service team. We are here to help!

Thank you for choosing KIKILUNA BEAUTY!